Do we offer wholesale purchases?
Yes, and we encourage wholesalers to contact us at thepinsanctuary@gmail.com with the quantity of pins that you’re interested in purchasing.

How are the pins shipped?
All pins are shipped via the USPS in a padded envelope.
 
How long until my pins ship? How long will shipping take?
All items ship 3-5 business days after your purchase. Please allow 6-12 business days for arrival after the item has shipped.

Is there tracking information for my shipment?
We're sorry, but we do not provide tracking information at this time.

Does The Pin Sanctuary ship worldwide? How long will international shipping take?
Yes, we do. All items ship within 3-5 business days. Please allow 10-15 business days for arrival.

How do pre-sales work?
Our preorder turnaround time varies depending on the pin design, but it is typically 2 weeks to 1 month. Please read the pin description for time estimates for a specific design.

What if I order a pin that is in stock with a pre-sale pin?
We will ship you the pin that’s in stock first, and send a second shipment of the pin that was preordered upon its arrival.

What do I do if I did not receive my order or my pins were damaged upon arrival?
If your shipment has not arrived after our estimated times, please contact us for resolution. We ask that you please do not contact us until our estimated times have passed.

Do you accept returns or exchanges?
At this time, all Pin Sanctuary sales are final. We’re sorry, but no refunds, exchanges, or returns.

Do you do custom pin orders?
No, at this time we do not do custom pin orders.